Every organization strives for success, but it is not easily definable or measurable. The success of the organization must be determined by using different factors, different approaches and methods. The aim of this article is to identify organizational success factors and its’ relationship with organisational main characteristics (size, age, sector). Using an extensive literature review and experts’ assessment (questionnaire), an universal list of success basic factors and characteristics – based factors was created. The originality of the research stands in following that the model takes into account also the “soft” success metrics – bridging the literature focused on the financial factors view and on human-centred factors view on success and this research opens several possi-bilities for further researches and practical implementations and implications.

DOI: https://doi.org/10.3846/bm.2020.674