International Scientific Conference „Business and Management“, 13th International Scientific Conference „Business and Management 2023“

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CERTIFICATION AS A MANAGERIAL TOOL IN TOURISM: IDENTIFYING THE EFFECTS ON SUSTAINABILITY AND COMPETITIVENESS
Mariya Stankova, Svetoslav Kaleychev

Last modified: 2023-05-29

Abstract


The environmental, economic and social problems that are encountered in tourism today are largely due to the neglect of purposeful management. The reflection of these negatives affects the environment, leads to a loss of identity, and provokes a decrease in interest in tourist destinations. Therefore, the research purpose is to explore the possibilities for tourism in the new realities of sustainability, within the potential of certification to promote management and competitiveness. A holistic approach is used, combining observation, synthesis, analysis on secondary data. As a result, recommendations for competitiveness in the context of sustainability, applicable in tourism practice, are derived.

DOI: https://doi.org/10.3846/bm.2023.1011


Keywords


tourism, holistic approach, sustainable development, certification, competitiveness.

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