Last modified: 2017-02-01
Abstract
Recent surveys on the B2B market in the Czech Republic show clearly that most of the addressed managers consider reputation as the most important factor of the competitiveness of their companies. Therefore, it is possible to regard mastered reputation management as the basis for creation of a unique competitive advantage, which finally results in deepening of the positive relationships with all the stakeholders. The paper presents the outcomes of primary quantitative surveys conducted within chemical product supply chains on the B2B market in the Czech Republic. The surveys aimed to identify factors that are crucial for building positive reputation of companies within supply chains and, at the same time, to assess and compare their importance as perceived by chemical product suppliers and their customers.